Frequently asked Questions

Q. What product do I need?

Q. When will I receive my delivery?

Q. How much material do I need?

Q. Do you deliver with a crane?

Q. Can I collect from your depot?

Q. What is the minimum order?

Q. I want loose tipped materials, is this possible?

Q. Does the price quoted include delivery and VAT?

Q. Do you do next-day delivery?

Q. What about delivery at the weekend?

Q. Can my order be delivered to the garden area ready for me to use?

Q. I missed my delivery, what happens next?

Q. Access to our address is poor, is this a problem?

Q. Will I receive a receipt for my order?

Q. My order is incorrect or there are items missing/damaged, what do I do?

A. If there is a problem with your order upon delivery we must be notified within 24 hours of receipt so any issues can be rectified.

Q. I didn't receive a confirmation e-mail

A. Please check your 'Junk' email folders as it may of ended up here. If you are unsure please contact us on 01536 720409. 

If we have not answered your question, please email us or contact us.