Frequently Asked QuestionsQ. What product do I need?
Q. When will I receive my delivery?
Q. How much material do I need?
There is a calculator provided on each product page to estimate approximately how much material you require.
Q. Do you deliver with a crane?
A. No. Please check our delivery information page for more information
Q. Can I collect from your depot?
Q. What is the minimum order?
A. There is a minimum order of 25 x 25kg/L or 50L small handy sized bags or 1 x bulk bag. Should you require more product than our system is set up for, please contact us below for a price.
Q. I want loose tipped materials, is this possible?
Q. Does the price quoted include delivery and VAT?
Q. Do you do next-day delivery?
Q. What about delivery at the weekend?
Q. Can my order be delivered to the garden area ready for me to use?
Q. I missed my delivery, what happens next?
Q. Access to our address is poor, is this a problem?
Q. Will I receive a receipt for my order?
Q. My order is incorrect or there are items missing/damaged, what do I do?
A. If there is a problem with your order upon delivery we must be notified within 24 hours of receipt so any issues can be rectified.
Q. I didn't receive a confirmation e-mail
A. Please check your 'Junk' email folders as it may of ended up here. If you are unsure please contact us on 01536 520274.